Business owners get in here: How to keep customers coming back to patronize again and again...

This post is dedicated to business owners ad marketers alike who are having a hard time retaining customers after-sales

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and making customers become their brand advocate that is getting more patronage and also referrals. 

Firstly, you need to be aware of "after-sales". 

After-sales simply means how you treat your customers after sales have been made, the services you provide for them influence the long-term reputation of the firm and influence future sales. People always remember how you make them feel. 

Retain your customer helps in solidifying your customer base which will go a long way in increasing profits ad getting new customers with minimal efforts from you, the customers you retain will happily refer your business to family, friends and even strangers.

Below are proven tips excerpts from businessmeetsmedia on how to retain your customers;

• After-Sales interaction. Build a personal relationship with your customers through regular communication. Don't make all communication business-related. Genuinely communicate and build rapport with your customers

• Personalization. Tailor your communications efforts to the needs and particular circumstances of your customers rather than implementing a generalized strategy. You should know how customers like to be contacted, what they bought previously. Do not Send generic information that does not apply to the customer, it only breeds frustration.

• Improve customer experience by leveraging technology.  Meet Your customers where they are instead of trying to move them across social media, kill off the sales on the spot, customers do not like to be tossed around.

• Deliver Quality Customer Service. Every customer wants to feel appreciated and wanted, accord every customer with respect.

• Above all Show EMPATHY, put yourself In your customer's shoes, put yourself In the same situation with roles reversed. In essence, treat your customers how you want to be treated.